--- title: "Marina Onboarding and Customer Success | Metarina" description: "How a marina switches to Metarina, and the team that works with it afterwards: onboarding on site, systems connected over time, and customer success after go-live." url: https://www.metarina.com/services/ language: en --- > The Markdown version of https://www.metarina.com/services/. For an index of the whole site, see [llms.txt](https://www.metarina.com/llms.txt). Services # A team that becomes part of yours Your in-house tech team, without building one. Our software and our team go hand in hand, and the team is what ambitious marinas choose us for. We work as your fractional tech team, for a single marina or a group, and raise your operating standards with you. You see it in revenue, costs, staff time and guest satisfaction. [Talk to our team](https://meetings.hubspot.com/pol-avino-chen)[See how onboarding works](https://www.metarina.com/services/#onboarding) ![Metarina team members working through the system with a marina team at a table](https://ik.imagekit.io/euyxi4iua/tr:w-1600,f-auto/Landingpage%20Images/8-DSC04367_i8RLNtF0aq.jpg) Where you start from ## Wherever you are today, now is the time to act Make technology part of how your marina develops. Find your starting point, and see how we get you live from there. - [Case 1 Replacing an old system Your current software holds the team back, and the workarounds keep growing. We move your data and your team onto one system that fits how you work. See how onboarding works](https://www.metarina.com/services/#onboarding) - [Case 2 A change in ownership or management A new owner, new management, a new or renewed concession, or a group adding a marina. The new leadership needs a clear view of an operation it does not know yet. We set one standard from day one, and in a group, every marina plugs into it. See how onboarding works](https://www.metarina.com/services/#onboarding) - [Case 3 Opening a new marina You are building the marina and the team at once, against a fixed opening day. We start well before it, with procedures for your region, the right technology and hands-on guidance. See how onboarding works](https://www.metarina.com/services/#onboarding) Onboarding and Activation ## How the switch works Switching systems is the moment that matters most, so we do it with you, on site. It is change management as much as software setup: your team changes how it works, and we stay until the new way of working is routine. **Diagnostic** We join your teams and map your systems and workarounds. Then we recommend what to keep, integrate or replace, with a cost model and a roadmap. The diagnostic is sized to your operation. The marina's current systems, each with a recommendation to keep, integrate or replace it **Setup** We set Metarina up the way your marina works: your berths, your rates and your team's roles, in your team's own language. Once we have your berth layout, the system is ready the next day. Metarina set up for the marina: its berths, rates, team roles and language **Data migration** We bring your customers, boats, contracts and balances together from every source: the old system, spreadsheets, accounting and paper. We clean them, check them with you and merge them into one record. Records from the old system, spreadsheets, accounting and paper files, cleaned, checked and merged into one record in Metarina **Old and new side by side** We run your old system and Metarina in parallel until the numbers match, and plan the switch around your season. The same week's figures in the old system and in Metarina, matching **Training for each department** The office, the dock and the accounts each learn the system for their own work. The office, the dock and the accounts, each trained on the parts of the system they use Opening a new marina? The path starts earlier: procedures for your region, the right technology from the start, and a team trained before opening day. [See how this worked for a new marina](https://www.metarina.com/services/#bali) Connecting your systems over time ## We act as your integrator We start with what your marina already has. Step by step, we connect your systems into one: pedestals, gates, accounting with e-invoicing, and payments. You keep what works, and your team enters each thing once. - We work with what you have Every marina runs differently. We look at your systems first and connect them where that serves you best. - One system, built up over time Each connection brings another part of the marina into the same record. With every one, the work gets smoother for your team and the stay smoother for your guests. [See what Metarina connects to](https://www.metarina.com/features/#integrations) Customer Success and Enablement ## What happens after go-live After go-live, account management, product and engineering work as one team with yours. A request from your front desk reaches the people who build the product. 1. ### Your Marina A request from your front desk, the dock or the office. 2. ### Account Management Your point of contact, who knows your marina and your team. 3. ### Product Turns your team's needs into clear specifications. 4. ### Engineering Builds what you need, and decides with product what comes next. Back to your team, in the system ### More than fixing problems - Improvements we propose before you ask, for smoother operations, more revenue and lower costs - Your operating standards turned into procedures your team repeats every day - Regular check-ins with your team - Training as your team grows and changes - The system adapted to how your marina works, and adapted fast A board of marina operators with decades of experience guides this work. [Meet our advisory board](https://www.metarina.com/company/#advisory-board) ### In Their Own Words The people who work with your marina. - > “AI writes code fast. The hard part is knowing a change is right, and that it solves a real problem for a marina manager on a Tuesday morning in August. So every change is checked by AI and by people before it reaches your marina.” [Read the interview on Yachting Ventures](https://yachtingventures.co/leon-entrup-w-metarina/) Leon Entrup CTO - > “Every marina works a little differently, and the software should follow how you work, not the other way round. I listen to your team, write down what they need, and decide with Leon what we build next. If it doesn't make a real day at the marina easier, we don't build it.” Eduard Compte Product Manager - > “A system is only worth what the team on site gets out of it. So before any training starts, I agree with each department how its work will run in Metarina, step by step. Training follows those workflows, and I stay close until they are routine.” Pol Aviñó Chen Customer Success Manager - > “Software is the easy part. The harder part is helping a team change how it works. That is where our people come in, with years of experience running marinas around the world. Our system is strong, and the people behind it are the reason marinas choose Metarina.” Henry Hooper CEO In Practice ## A new marina, a new team, one way of working A newly built marina starts without routines. Together with its team, we defined how each department works, set those procedures up in Metarina and trained every role on them. The marina in Bali is our example. > Bali Gapura Marina shows how we work with every marina. It is newly built and unique in its form, so we began with a deep audit of its needs and of local regulations, and adapted the system and the onboarding plan with the team until both matched their workflows. Working that closely, we caught needs nobody had foreseen early and built for them fast, so the team can run exactly the workflows it needs. Pol Aviñó Chen Customer Success Manager [Technology and Innovation Office](https://www.metarina.com/innovation/#technology-office) ## [A senior layer that steers technology with you](https://www.metarina.com/innovation/#technology-office) [For owners and investors who see technology as the main lever, for one marina or a whole portfolio. Above the everyday service, a senior team plans the roadmap with you, decides on vendors and integrations, and brings in what works at other marinas. It works as your own technology department, without building one.](https://www.metarina.com/innovation/#technology-office) [Steered by our senior leadership, backed by a board of senior marina managers.](https://www.metarina.com/innovation/#technology-office) [See how the technology office works](https://www.metarina.com/innovation/#technology-office) ## Meet your implementation team In a demo, we show you Metarina set up the way your marina works, and how we would get you live. [Meet the team](https://meetings.hubspot.com/pol-avino-chen)