Frequently asked questions

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Metarina is reshaping the marina industry with the only software-as-a-service that actively drives marina revenue growth by automating boater engagement and increasing customer satisfaction. This solution transforms the way marinas and boaters interact and transact, empowering customer-centric marina teams with a predictive solution for occupancy planning, booking, billing and analytics. This is the foundation for not only providing boaters with a marina experience that allows for safe and real-time bookings of berths and services as they sail from marina to marina, but also for streamlining marina operations and increasing revenue streams.

Metarina is not an ERP system. Instead, we offer a specialized platform tailored to the needs of marinas and yacht clubs. Our focus is on enhancing marina management, guest communication, and reservation processes. While ERP systems manage broader business operations, Metarina optimizes the guest experience and the specific logistics involved in marina operations. Metarina is built to integrate smoothly with your existing systems, adding growth functionalities without disrupting your ongoing operations.

Metarina offers booking capabilities, but we go beyond being just a booking channel. While other booking platforms focus primarily on bookings, Metarina delivers a full suite of tools to help marinas run efficiently and build lasting customer relationships by providing them with tools to improve overall operations, customer engagement, and the digital experience of their guests.

Yes, Metarina is designed to help grow your marina’s revenue by optimizing operations and opening up new income opportunities. It improves berth utilization by allowing boaters to share when they’re away, so their berth can be rented to transit boaters, keeping your marina at full capacity. Metarina also makes it easy to upsell services. Boaters can request and pay for additional amenities online at any time. The system automates billing for both berth and service charges, speeding up payments and ensuring everything is accounted for. With secure payment processing and easy access to financial reports, Metarina helps you manage finances efficiently while improving customer satisfaction, which drives repeat business and boosts revenue.

Yes, Metarina helps your marina save money by making operations more efficient. It brings all booking inquiries into one place, so your team can respond quickly and consistently, cutting down on administrative time and effort. Metarina’s easy-to-use booking system shows real-time berth availability, simplifying reservation management for both staff and boaters. This reduces the need for manual work and helps your team focus on other tasks. Additionally, its financial tracking and reporting tools give you better control over your finances, and the reports can be exported for accounting purposes. This helps prevent errors and saves time in managing your marina’s finances.

Our experienced onboarding team ensures a fast transition to Metarina with comprehensive training for your staff. We're fully committed to supporting you throughout the process, offering on-site assistance as needed to ensure the transition goes smoothly. In addition, Metarina provides a wide range of training resources, including tutorials and webinars, to help new users get up to speed. Our customer support team tailors the onboarding process to your specific requirements, guiding you step-by-step to ensure your team is fully equipped to use the system efficiently.

If your team knows how to order a taxi with Uber or write a post on social media, they will find it easy to adapt to the modern Metarina experience. Its user-friendly interface streamlines the transition, allowing them to leave behind the complexity of the old software and embrace a fresh, modern and efficient user experience of the future.

Metarina delivers comprehensive support through our dedicated customer service, ensuring you receive prompt, effective assistance and never feel left behind.

Metarina ensures data security with advanced encryption, adherence to privacy laws, and strict security protocols.

Yes, there's a mobile version of Metarina that allows your marina to manage its operations from wherever you are and allows boaters to manage their berth bookings, boat details and digital documents online and on the water.

Metarina offers different price levels to fit marinas of all sizes and requirements. Each level clearly indicates what it includes, making it easier for you to pick the plan that suits your budget.